Terms & Conditions
Customer Care
At Airtrax UK, we are committed to providing exceptional customer service and a smooth purchasing experience. If you experience any issues with your order, please contact us and we will aim to resolve the matter promptly and fairly.
Returns & Refunds
- Customers have 14 days from the date of delivery to notify us of a return, and a further 14 days to return the item once the return has been approved.
- Returned items must be unused, in their original packaging, and in a resellable condition.
- Damaged, punctured, or used products are not eligible for return, unless the item is faulty.
- Return postage costs are the responsibility of the customer, except where the item is confirmed to be faulty or incorrect, in which case Airtrax UK will cover the return shipping costs.
- Items returned without prior approval may not be accepted.
Faulty Items
If your item arrives faulty or develops a fault within a reasonable period, please contact us with clear photos and a description of the issue. Where a fault is confirmed, we will offer a repair, replacement, or refund, in line with consumer rights.
Delivery Information
- We do not offer compensation for carrier delays. While orders are shipped using a 24-hour service, delivery times are not guaranteed.
- Orders placed over the weekend will be dispatched on Monday for next working day delivery.
- Standard deliveries are made Monday to Friday.
- Saturday delivery is available at an additional cost.
Wholesale Inquiries
As an international supplier, we welcome bulk and wholesale orders from gyms, clubs, schools, and businesses. Please contact us directly to discuss pricing and availability.
Privacy & Safety
Your personal data is handled securely and in accordance with data protection regulations. We do not share customer data with third parties, and payment details are never stored after processing.
Festive Holiday Returns
Festive Returns Extension:
For purchases made between 19th November and 24th December, our standard 14-day returns period is extended to 30 days to allow extra flexibility during the Christmas period.
The Love Behind Every Air Track
Airtrax UK was founded by myself, Ryan North, out of a passion for gymnastics and a frustration with the lack of affordable, high-quality mats. As a former gymnast, I know the importance of durable, supportive equipment, but I struggled to find mats that met both performance and budget needs. That’s why I created Airtrax—to provide top-quality mats that are accessible to everyone, from beginners to professionals. With a focus on reliability, comfort, and value, Airtrax is here to support your training every step of the way.
Unmatched
Quality
At Airtrax UK, quality is our top priority. Every AirTrack mat, roller, and product is carefully inspected before it reaches you, ensuring it meets our high standards. We go over each item with a fine-tooth comb to guarantee durability and performance. If you’re not completely satisfied, we offer a hassle-free 14-day return policy—because we believe in providing products you can trust.
We Include It all
Value
At Airtrax UK, we go the extra mile to ensure you have everything you need from day one. Unlike others, we include a pump, mat, and carry bag with every order—at no extra cost to you. It’s an investment on our part, but we believe in delivering a complete, hassle-free experience so you’re ready to train the moment your AirTrack arrives.
24/7
Customer Service
At AirTraXuk, we genuinely care about our customers, which is why you have a direct line to our office if any issues arise. We’re not just another company—we’re passionate about providing top-quality products and outstanding service. If there’s ever a problem, we make sure it’s sorted ASAP, because your satisfaction matters to us.